Voice Insights: Trust & Engagement Insights and Reports API (GA)
Twilio Launches Voice Insights Trust & Engagement Insights and Reports API to GA Twilio has released Voice Insights Trust & Engagement Insights and its companion Reports API to general availability, providing enterprises with comprehensive outbound calling health management and campaign ROI measurement. The solution includes a specialized console dashboard for detecting spam-triggering behaviors, identifying blocked calls, and optimizing dialing windows via best-time-to-call heatmaps. The Reports API enables programmatic access to aggregated metrics at account or phone-number level, reducing operational costs by up to 90%. Key capabilities include Trust & Engagement score monitoring, performance optimization through human-answer rates, ROI attribution for branded calling investments, and custom dashboard integration. These features are available exclusively within Voice Insights Advanced Features.
Key Takeaways
- arrow_right_alt <parameter name="bullet_points">["Trust & Engagement Insights dashboard detects spam-triggering behaviors, blocked calls, and provides best-time-to-call heatmaps for dialing optimization", "Reports API enables zero-infrastructure programmatic access to aggregated metrics, reducing operational costs by up to 90%", "ROI attribution capabilities allow comparison of branded vs. unbranded call performance to justify trust product investments", "Holistic health monitoring through Trust & Engagement scores enables proactive mitigation of spam labeling and call blocks", "Custom dashboard and internal tool integration available through Reports API for accelerated decision-making"]