Articles

Apr 09 2026

Consent Management API is in Public Beta

• arrow_right_alt Consent Management API now available globally in public beta for RCS, SMS, and MMS channels
• arrow_right_alt Centralized platform enables programmatic management and syncing of end-user consent preferences
• arrow_right_alt Integrates consent data from external systems like CRMs and web forms directly into Twilio

Twilio high impact verified EUM/SES Relevance

Apr 09 2026

Email Glow Up: How Gmail’s New Address Change Feature Impacts Email Marketers

• arrow_right_alt Gmail users can now change their email address up to three times with old addresses remaining active as alternates, affecting 1.8 billion users globally.
• arrow_right_alt Silent disengagement poses a major threat as emails to old addresses deliver successfully but go unread, providing no bounce or engagement signals to alert marketers.
• arrow_right_alt Fragmentation of behavioral data will impact suppression lists, journey management, and personalization capabilities for email campaigns.

Validity high impact verified EUM/SES Relevance Uncategorized

Apr 09 2026

10 Best WhatsApp Calling Platforms for 2026: Features, Pricing & Use-Case Match - BBN Times

• arrow_right_alt Article compares 10 WhatsApp calling platforms with detailed feature and pricing analysis
• arrow_right_alt Platforms are evaluated based on call quality, integration capabilities, and user experience
• arrow_right_alt Guide helps businesses select the most suitable WhatsApp calling solution for their use case

WhatsApp Business medium impact

Apr 09 2026

Dialing Back FCC’s Rule on Written Consent Requirement for Telemarketing Robocalls - Perkins Coie

• arrow_right_alt FCC is reviewing its written consent requirement for telemarketing robocalls, potentially easing compliance burdens
• arrow_right_alt Changes could impact how businesses document and verify customer consent for automated calling campaigns
• arrow_right_alt Regulatory shifts may affect operational procedures for telemarketing service providers and their clients

FCC high impact verified EUM/SES Relevance

Apr 09 2026

UK Gov Shortlists Sir Ian Cheshire to Chair Ofcom as Michael Grade Exits - ISPreview UK

• arrow_right_alt Sir Ian Cheshire has been shortlisted to become the next Ofcom chair
• arrow_right_alt Michael Grade is exiting his current role as Ofcom chair
• arrow_right_alt The appointment represents a leadership transition at the UK's communications regulator

Ofcom (UK) medium impact verified EUM/SES Relevance

Apr 09 2026

UK government chooses City veteran to chair regulator Ofcom - Mobile Europe

• arrow_right_alt UK government appoints experienced City professional to chair Ofcom regulatory body
• arrow_right_alt New leadership may shape future telecommunications and communications policy in the UK
• arrow_right_alt Appointment reflects government priorities for the regulatory oversight of telecom operators and service providers

Ofcom (UK) medium impact verified EUM/SES Relevance

Apr 09 2026

Country Code Geomatch now supports RCS (Beta)

• arrow_right_alt Country Code Geomatch now supports RCS messaging in public beta, enabling automatic sender selection based on recipient country
• arrow_right_alt Customers can consolidate multiple country-specific RCS senders into a single Messaging Service instead of maintaining separate services
• arrow_right_alt The feature eliminates the need for customers to build custom routing logic for multi-country RCS campaigns

Twilio medium impact verified EUM/SES Relevance

Apr 09 2026

Specify your SMS fallback sender when sending RCS messages

• arrow_right_alt New FallbackFrom parameter allows explicit specification of SMS/MMS fallback sender for failed RCS messages
• arrow_right_alt Fallback sender must be in the same account SID but can exist outside the Messaging Service's sender pool
• arrow_right_alt Enables per-department, per-store, or per-representative fallback routing while maintaining unified RCS branding

Twilio medium impact verified EUM/SES Relevance

Apr 09 2026

ConversationRelay Payment Card Industry (PCI) Compliance

• arrow_right_alt ConversationRelay now supports PCI-compliant voice workflows with compatible TTS and STT providers
• arrow_right_alt Twilio published a responsibility matrix identifying approved PCI-compliant TTS/STT vendors
• arrow_right_alt The feature enables secure handling of payment card information in conversational AI interactions

Twilio medium impact

Apr 09 2026

TRAI proposes more voice and SMS-only plans across all validity periods - Indian Television

• arrow_right_alt TRAI proposes expanding voice and SMS-only plan options across multiple validity periods
• arrow_right_alt Initiative aims to provide consumers with more flexible and affordable communication choices
• arrow_right_alt Regulatory move reflects focus on diverse plan offerings tailored to different user needs

TRAI (India) medium impact verified EUM/SES Relevance

Apr 09 2026

TRAI’s draft proposes telecom firms offer voice, SMS-only plans across all durations - Storyboard18

• arrow_right_alt TRAI's draft mandate requires telecom operators to provide standalone voice and SMS plans for all duration options
• arrow_right_alt The proposal aims to increase consumer choice by offering alternatives to data-bundled plans
• arrow_right_alt Regulatory requirement could reshape Indian telecom pricing and service bundling strategies

TRAI (India) medium impact verified EUM/SES Relevance

Apr 09 2026

AT&T phone numbers can now be added as RCS test devices

• arrow_right_alt Twilio Programmable Messaging now supports AT&T test numbers for RCS sender prototyping
• arrow_right_alt Developers can now test RCS implementations across all major US carriers before production
• arrow_right_alt Production RCS deployment requires compliance submission and carrier approval through Twilio's operations team

Twilio medium impact verified EUM/SES Relevance

Apr 09 2026

Troubled by Spam Calls and Unwanted SMS? TRAI's DND App Can Help-Here's How to Use It - Dailyhunt

• arrow_right_alt TRAI's DND app enables users to block spam calls and unwanted SMS messages through a suppression list mechanism
• arrow_right_alt The application helps consumers manage marketing communications from telecom operators and service providers
• arrow_right_alt TRAI continues to enforce regulatory compliance for A2P messaging and telecom communications in India

TRAI (India) medium impact verified EUM/SES Relevance

Apr 09 2026

TRAI voice and SMS packs spark powerful hope for cheaper recharges - Pune Mirror

• arrow_right_alt TRAI has introduced new voice and SMS pack combinations to reduce recharge costs for Indian consumers
• arrow_right_alt The bundled packages aim to increase affordability and accessibility of telecommunications services
• arrow_right_alt The initiative targets price-sensitive consumer segments to drive broader adoption

TRAI (India) medium impact verified EUM/SES Relevance

Apr 09 2026

Build An Interactive Voice Response System With PHP

• arrow_right_alt Twilio released a PHP-based tutorial for building Interactive Voice Response systems with built-in usability guidelines
• arrow_right_alt The guide targets developers seeking to implement voice automation solutions using Twilio's platform
• arrow_right_alt Tutorial emphasizes user experience design principles for IVR systems to improve customer interactions

Twilio low impact Developer Insights

Apr 09 2026

The fraud-friction paradox: Why stronger security should feel invisible

• arrow_right_alt Invisible authentication enables fraud prevention without creating friction for legitimate users
• arrow_right_alt Risk-based and behavioral analytics can identify suspicious activity while maintaining seamless experiences
• arrow_right_alt Security should function as a business enabler rather than a customer experience barrier

Twilio medium impact verified EUM/SES Relevance Industry Insights

Apr 08 2026

FCC Looks To Beef Up 'Know Your Customer' Robocall Regs - Law360

• arrow_right_alt FCC proposes enhanced 'Know Your Customer' regulations to strengthen caller authentication and reduce robocall fraud
• arrow_right_alt Stricter identity verification requirements would apply to telecommunications providers issuing phone numbers
• arrow_right_alt Measures aim to prevent bad actors from obtaining numbers for illegal robocalling campaigns

FCC high impact verified EUM/SES Relevance

Apr 08 2026

ICO UK report warns on human involvement in AI hiring - Staffing Industry Analysts

• arrow_right_alt ICO emphasizes mandatory human oversight in AI hiring systems to prevent algorithmic bias and discrimination
• arrow_right_alt Organizations must ensure transparency and accountability when deploying AI in recruitment processes
• arrow_right_alt Compliance with UK data protection law requires meaningful human review of automated hiring decisions

ICO (UK) medium impact

Apr 08 2026

UK improves compensation for telecom customers, supports faster complaints resolution - Telecompaper

• arrow_right_alt Ofcom has enhanced compensation schemes for UK telecom customers affected by service failures
• arrow_right_alt The regulator has implemented faster complaints resolution procedures to reduce resolution timelines
• arrow_right_alt Improved consumer protections aim to ensure customers receive appropriate remedies more quickly

Ofcom (UK) medium impact

Apr 08 2026

Labour appoints former Channel 4 chief as Ofcom chairman - The Telegraph

• arrow_right_alt New Ofcom chairman brings broadcasting industry experience from Channel 4 leadership role
• arrow_right_alt Leadership change at UK communications regulator may signal shifts in regulatory priorities
• arrow_right_alt Ofcom oversees telecommunications, broadcasting, and postal services regulation in the UK

Ofcom (UK) medium impact verified EUM/SES Relevance